How Buyer Protection Works on gikomba.shop

What Is Buyer Protection?

Every order on gikomba.shop is covered by our Buyer Protection policy. This means if something goes wrong — the item doesn't arrive, it's significantly different from the description, or it's damaged — we've got you.

7-Day Returns

Not happy with what you received? You have 7 days from delivery to request a return. We'll help coordinate the return and ensure your money comes back to you via M-Pesa or card, whichever you used to pay.

Verified Sellers

We manually verify every seller on the platform. They go through an ID check and agree to our seller standards before listing a single product. If a seller breaks our rules, they're removed — and affected buyers are refunded.

How We Keep Your Money Safe

Payments go through our platform — not directly to the seller. Funds are only released to the seller after you confirm receipt or after the 7-day protection window closes without a dispute.

How to Raise a Dispute

Go to your Orders page, find the order, and tap "Report a Problem." Describe the issue and attach photos if possible. Our team responds within 24 hours on business days.