Frequently Asked Questions
Everything you need to know about shopping on gikomba.shop
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can pay via M-Pesa or card.
What payment methods do you accept?
We accept M-Pesa, Airtel Money, Visa, and Mastercard. M-Pesa is the most popular option among Kenyan customers.
How long does delivery take?
Nairobi orders are delivered within 1–2 business days. Other counties take 2–5 business days.
Can I return a product?
Yes! You have 7 days after delivery to return any item in its original condition. See our Returns Policy for details.
How do I become a seller?
Sign up and select "Sell" as your account type. You'll get instant access to your seller dashboard where you can list products.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your card details. M-Pesa payments go through Safaricom's secure platform.
How do I track my order?
Once your order ships, you'll receive an SMS and email with tracking details. You can also check your order status in your account.
What if I receive a wrong or damaged item?
Contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you.