Returns & Refunds
Shop with confidence — we make returns simple
7-Day Window
Return any item within 7 days of delivery
Full Refund
Get your money back via M-Pesa or original payment method
Free Collection
We collect the item from you at no extra cost
Eligible for Return
- Item arrived damaged or defective
- Wrong item delivered
- Item not as described in listing
- Item never arrived (full refund guaranteed)
Not Eligible for Return
- Change of mind after 7 days
- Items without original packaging
- Perishable goods (food, flowers)
- Personalised or custom-made items
- Underwear and swimwear (hygiene)
How to Return
- Go to My Account → My Orders and select the order
- Click "Return Item" and describe the issue
- We'll confirm within 24 hours and arrange collection
- Refund processed within 3–5 business days